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Shipping Policy Return - Exchange Policy Privacy & Security Contact Us 2257 Compliance Notice Shipping Policy - USA or Military APO only! The Romance Store® makes every effort to keep all items on the web site in stock unless otherwise noted in the item description. Occasionally, however, there are items that are temporarily out of stock. You will normally be notified via email within 24 hours (Mon-Sat) if an item is out of stock. Your credit card will NOT be charged until your order has shipped. In stock items are normally shipped within 24-48 hours - Sundays and holidays excluded. You must provide a valid email address in order to receive your shipping notification. We do NOT make notification phone calls. PACKAGING: Your order will ship in a discreet box with the corporate name of "Lonicera Inc" showing as the shipper. Due to problems with customs confiscating items, we no longer ship outside the United States. Top of Page Return - Exchange Policy - PLEASE READ! NO refunds will be given for any reason. No exchanges will be accepted unless an item is defective. If an item malfunctions within 10 days from receipt of your order, you may return it to us (with prior approval - see below) postpaid for an immediate replacement with the same item or select an item of equal or greater value. Many of our products include manufacturer warranties inside the package. Keep these instructions and follow manufacturer instructions for replacement directly through them if the item malfunctions beyond the 10 day period. We will not authorize exchanges of lotions, potions or lubricants for any reason. All exchanges must be pre-authorized by The Romance Store®. You will NOT receive a replacement for any item sent back to us that has not been authorized. Prior to sending any defective products please email info@theromancestore.com with Exchange in the subject line; please include your order number (located on your receipt), name and address and a brief explanation of the problem. We will send you an email with your Return Authorization Number and instructions. Alternatively, you may call us toll free (800) 326-8905 between 10am and 6pm Eastern Time prior to sending the product back. All approved items must be sent within 10 days of receipt for exchange. Please include a copy of your receipt along with the return authorization number you received. Obtain a tracking number from a shipping carrier when sending an item back to us. We are not responsible for items lost on the way to us. WHY WE HAVE THIS "TOUGH" POLICY: Would you want us to send you an item that had been previously sent to someone else? We think not. We really have no way of knowing whether the item was actually tried or not. So our tough no return policy is for your safety! Top of Page Contact Us Email: info@theromancestore.com Phone:   Toll Free: 1-800-326-8905   Local: 305-664-8228 Live help is usually available between 10am & 6pm Eastern time daily. Please understand that we are often busy with customers in our store and may have to return your call at a later time. Please also be aware that even if you have Call Blocking, the number you are calling from will be available to us when you call our toll free number. Any harrassing calls or calls designed to elicit sexual talk with our sales staff will be turned over to the authorities. Mailing Address: Lonicera, Inc. c/o The Romance Store Box 444 Long Key, FL 33001 p> Top of Page Privacy & Security At The Romance Store®, we're committed to our customers' privacy and have made this a high priority. Because of this, we've taken every precaution to eliminate the loss and dissemination of any and all sensitive and personal information. Using the best and most-up-to-date security software on the market, we ensure that customers' transactions and data stay with us. All orders are CONFIDENTIAL and shipped in plain wrappers with Lonicera, Inc. on the label. We will NEVER give, sell, or rent your name, address or email address to anyone. You will NOT receive either snail mail or email from us except with respect to your actual order. Your credit card statement will show a charge from Lonicera. All data collected at The Romance Store® is done so with the use of secure servers. The secure server software (SSL) encrypts all payment information you input before it is sent to us. Furthermore, all of the data we collect is protected against unauthorized access. Top of Page 18 U.S.C. 2257 Compliance Notice All models, actors, actresses and other persons that appear in any visual depiction of actual sexual conduct appearing or otherwise contained in TheRomanceStore.com(the "website") were over the age of eighteen years at the time of the creation of such depictions. All other visual depictions displayed on this website are exempt from the provision of 18 U.S.C. §2257 and 28 C.F.R. 75 because any of said visual depictions which appear to be of sexually explicit conduct is merely simulated. With respect to all visual depictions displayed on this website, whether of actual sexual conduct, simulated sexual content or otherwise, all persons in said visual depictions were at least 18 years of age when said visual depictions were created. EdenFantasys.com is not the primary producer (as that term is defined in 18 USC §2257 and 28 C.F.R. 75 or subsequent case law defining such) of any of the visual content contained in the Website. The original records required pursuant to 18 U.S.C. §2257 and 28 C.F.R. 75 for the materials contained in this website are kept by the Custodian of Records for each of the primary producers.